1. Discovery call
Your goals, budget, headcount, states, current plan and renewal date. We confirm which market rules apply to your state and size.
A written process from first call to renewal, one team throughout, and response times we keep.
New inquiries get a response the same business day.
Send your renewal and plan details, and our written review arrives within 5 business days of receiving them.
Our services and compensation, in writing, before you sign. How we’re paid.
We never contact your carrier or current broker without your permission.
Your goals, budget, headcount, states, current plan and renewal date. We confirm which market rules apply to your state and size.
Your renewal, plan summaries and a census. Anything with employee details goes through a secure link, not email.
We take your plan to the leading available carriers and, when your size supports it, to level-funded and self-funded partners.
A side-by-side proposal with our recommendation, reviewed with you in a decision meeting.
Applications, enrollment support, employee communication and a check of the first invoice and ID cards.
Claim and billing help through the year, compliance dates on a calendar, and a renewal review months before each renewal.
| Who | What they handle |
|---|---|
| Our licensed team | Strategy, marketing, proposals, enrollment support, claim and billing escalation, renewal reviews and your compliance calendar |
| Insurance carriers | Underwriting, claims payment, ID cards, plan summaries and, for insured plans, many required notices |
| Specialist partners | Third-party administration and stop-loss for self-funded plans, ICHRA administration, enrollment technology and compliance filings, when your plan needs them |
| Your company | Plan decisions as the plan sponsor, payroll deductions, eligibility updates and distributing notices to employees |
Our licensed team, with a clear point of contact for your account and direct access to the people doing the work. You will not be handed to a call center.
We confirm your effective date and enrollment plan, support your employees through enrollment, check the first invoice and ID cards, and then schedule your renewal review months before it is due.
Tell us what happened and share the explanation of benefits. We work it with the carrier or administrator until it is resolved and keep you updated along the way.
Yes. We run virtual meetings and give employees a plain-English benefits guide. On-site meetings can be arranged for larger groups.
Send us your renewal. Within 5 business days of receiving it, you get a written review and a clear next step.